“Hi, I’m on the editorial team for a journal you publish, and a customer just called me saying you haven’t been sending them journals and you couldn’t find their subscription in the system.”
“Which journal?” Search ensues. Seconds pass. “Oh. No, we don’t publish that one.”
“…Yes, you do.”
“No, it’s published by some other company called–”
“I WORK for that company. Trust me, you publish our journal.”
A solid minute passes.
“I’m sorry, you’re right! We do publish your journal! Now, what was the problem?”
“You told one of our customers that they weren’t subscribed, when they clearly are.”
“Well, why the hell were they calling you about it? They’re supposed to call us with subscription problems.”
“They DID call you. You told them they didn’t exist in this universe. So they called me.”
“What’s the customer’s name and address?” Search ensues. A solid minute passes. “Oh yeah, found them right away.”
“Why can you find them now when you couldn’t find them half an hour ago?”
“I…don’t…know.”
Laura Writes 
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